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Terms & Conditions

Terms & Conditions


Ordering Information:

Many of our products may be ordered online 24 hours a day via our secure shopping cart.

If you prefer not to order online or if you require technical assistance in product selection please call us at 1-262-736-2975. A friendly and knowledgeable customer service representative will be happy to take your order or answer any questions you may have.

You may also print out the order form and mail it to us. Simply add the item to your cart online, click “Checkout” and select the link to print your order for faxing or mailing. Note that you do not submit any information via the website this way….information is not transmitted unless you hit the submit button at the end of the online ordering process.

Pricing Info Disclaimer:

While we do our very best to insure that the pricing and product information on our website is accurate, occasionally typographical and informational errors do appear. We apologize for any inconsistency, but reserve the right not to fulfill orders based on incorrect pricing or information.

Payment Methods:

We gladly accept Pay-Pal

Sales Tax:

Wisconsin residents please add 5.5%

Shipping Information: 

All of our orders are shipped right from our address so some freight charges may vary but should be $19.95 or less in the continental United States. They may be shipped Standard UPS or FedEx ground and cannot be shipped to a P.O.Box and are shipped Monday through Friday only. Once you receive your order, please inspect it for damages or defects. Should your item be defective or damaged in any way, please call us at 1-262-736-2975

Freight Deliveries:

If your order will be shipped via freight, a representative from the freight company will contact you by phone to arrange for delivery. The delivery will be arranged with a specific 4- hour time period. Please be aware that freight deliveries are to the curbside only. We make every possible effort to minimize damage and defect to the products. When you receive your order, make an immediate visual inspection of the cartons for possible damage. If the carton is dented, note “Damaged” ( if inspected) or “Possible internal   damage” on the bill of lading instead of signing for the product. Do not sign for a shipment as in good condition if it is not or if you did not open and physically inspect the product itself. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. This will allow you the chance to refuse the item if it is damaged or defective. Should you not have time to inspect it, please sign the receipt as ‘uninspected’ instead of using your signature . By applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, you must file a claim with the freight company, as we will have no recourse with the carrier if the item has been accepted with your signature.

Shipments outside the contiguous United States:

For deliveries outside of the contiguous United States, such as Alaska, Hawaii, Canada, or Puerto Rico, additional shipping costs will be incurred. When we receive your order, we will obtain a shipping quote and inform you of the costs so that you can review your order before it is processed or charged to you. 

Return Policy:

Items may be returned within 30 days, however, you must first call Up North Cabin Creations to obtain a RETURN AUTHORIZATION and return address. Any returns received without a RETURN AUTHORIZATION may be refused without notification. Returns will be refunded minus the original shipping charges and a 25% or $20 (whichever is greater) restocking fee. Should you wish to make another purchase, we will pay 10% of the restocking fee and a 15% restocking fee will be imposed instead.

The following items are NOT returnable:

Made to order items, custom orders and special orders

Damaged Goods:

If a product is damaged in transit, we will help claim insurance from the shipping company, but this must be done within 10 days. If you allow more time to elapse, we will be unable to make the claim and the return cannot be accepted.


Custom, special order and made to order goods may not be canceled after three days. Goods already shipped may not be canceled.

Product Image Disclaimer:

Due to variances in computer monitors and users’ personal settings, we cannot guarantee that the color represented in the image on your monitor is exactly as the item appears in the physical world.